Returns & Exchanges

At GalaxyCon, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on most items in their original condition. Whether you received a damaged collectible or simply changed your mind, our team is committed to making the exchange process as seamless as possible.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags and protective inserts are included to prevent damage during transit.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return parcel.

4

Drop Off and Track

Hand over your package at any authorized carrier location and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing